After successful order

What happens after a successful purchase — for tickets a confirmation email with PDF and the order page, for sheet music your choir's licenses in the library.

Web
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This feature is only available on the web.

What is this?

After successfully completing a ticket or sheet music purchase, a confirmation page appears. It shows that the payment went through, and the next steps.

For tickets

The Payment Successful! page shows:

  • Order details — order number, name, email and total amount
  • Your tickets — with category and, for seated events, row and seat
  • a note that the confirmation email with the tickets has been sent
  • View Order and Back to Shop

Afterwards:

  • You receive a confirmation email with all tickets as PDF and the invoice.
  • Each ticket has its own QR code for entry.
  • On the order page you can download the tickets again, get the invoice with Download Invoice and cancel up to 24 hours before the start.

For sheet music

The Purchase Successful! page shows:

  • Purchase details — piece, number of licenses (or unlimited for a flat license) and total amount
  • Manage Licenses — leads to Sheet music > Licenses
  • Back to Shop

Afterwards:

  • The sheet music appears in your choir's sheet music library.
  • The invoice is emailed to you. The choir's administrators also find it on the subscription page under Invoices from Chorilo, and you find it under Profile > My invoices.
  • With a flat license, all current and future members have access.
  • With per-person licenses, each member gets a seat the first time they open it, as long as seats are available. Under Sheet music > Licenses you see who has a seat and can assign seats.
  • When the last free seat is taken, the choir's administrators automatically get an email with a link to buy more. You can also buy single licenses.

Permission

No permission required — the page only shows your own order.

Tips

  • Note down the order number in case you have questions later.
  • Save the tickets right away in a safe place.
  • For questions about tickets, contact the organizer.

Frequently asked questions

When does the confirmation email for tickets arrive?▾
After successful payment, Chorilo sends the email with the tickets as PDF and the invoice. Also check the spam folder if it does not arrive right away.
Can I open the order page again later?▾
Yes. In the confirmation email you find a link to the order page. There you can download the tickets and the invoice again and cancel the order up to 24 hours before the start.
Where do I find purchased sheet music?▾
In your choir's sheet music library. You see the purchases themselves under Sheet music > Licenses — the success page takes you straight there with Manage Licenses.

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