Chorilo Logo

Change payment method

Add or change the payment method for your choir's Chorilo subscription in the Stripe billing portal, for example SEPA direct debit or a card.

Web
Chöre›Chor›Chor-Einstellungen›Abo›Zahlungsportal öffnen

This feature is only available on the web.

Permission required: Administrators only

What is this?

You manage the payment method for the Chorilo subscription in the Stripe billing portal. You open it from the subscription page as soon as a subscription is active.

The subscription belongs to the person who took it out. Only they can change the payment method in the billing portal. The name and address on the invoices always come from Choir settings > General; change them there. You find the invoices on the subscription page under Invoices from Chorilo and under Profile > My invoices.

How to change the payment method

  1. Click Ensembles in the sidebar, pick your choir and then Choir settings.
  2. Select Subscription and click Open Billing Portal.
  3. In the Stripe portal you add a new payment method or change the existing one.
  4. Follow Stripe's steps, such as confirming with your bank.

What happens when a payment fails

  • Stripe tries the payment again.
  • The subscription stays active for up to 14 days after the payment was due.
  • If it is still unpaid after 21 days, Chorilo ends the subscription and sends the paying person an email.

The reason for the long period: SEPA direct debits often take several bank working days.

Security

You enter card and account details directly with Stripe. Chorilo does not store them.

Permission

Only administrators of the choir can use the subscription page and the billing portal.

Tips

  • SEPA direct debit from the club account is the easiest for many clubs: no card that expires.
  • Agree on the board who takes out the subscription. That person then manages the payment method.

Frequently asked questions

Which payment methods are there?▾
At checkout, Stripe offers card, SEPA direct debit, iDEAL, Bancontact, Amazon Pay, Klarna, Link and Revolut Pay, depending on country and device.
Where do I change the payment method?▾
On the subscription page with **Open Billing Portal**. The Stripe customer portal opens; there you manage the payment method, such as a card or SEPA account. You change the name and address on the invoices under **Choir settings > General**.
Another administrator took out the subscription. What now?▾
The subscription belongs to the person who took it out. When you open the billing portal, Chorilo shows that person's name and email instead, so you can contact them.

Still have a question? Ask the AI help bot.

Click the help button in the bottom right and ask your question.